Quiet Quitting is a viral TikTok concept that is working its way into the mainstream. In a nutshell, “quiet quitting” is about rejecting the notion that work has to take over one’s life, and that employees should ever go... Read More

  Does your company treat you like trash? In this episode, Frank and Ian dig into the underlying reasons for the miserable state of customer service. From unhappy employees to an overreliance on outsourcing and technology, we discuss steps any... Read More