All posts by: Ian Mathews

Why Your Customer Service Sucks (And What You Can Do About It)

  Does your company treat you like trash? In this episode, Frank and Ian dig into the underlying reasons for the miserable state of customer service. From unhappy employees to an overreliance on outsourcing and technology, we discuss steps any... Read More

Ten Things That Irritate Your Manager

  Are you an annoying employee? Does your boss wince when she opens your emails? Does your mere presence make your manager think about nails scratching on a chalkboard? In this episode, Frank and Ian grumble about people who annoy... Read More

Ian’s Meeting With Shaquille O’Neal – Part 2

  This episode kicks off as Shaquille O’Neal walks into the lounge of Four Seasons to meet with Ian and his friend David. Frank interviews Ian as he shares every detail of this two-hour business encounter with the Hall of... Read More

Ian’s Meeting With Shaquille O’Neal – Part 1

  In this episode, Ian shares his story of landing a meeting with legendary basketball star, Shaquille O’Neal. Both literally and figuratively, this meeting with Shaq was among the biggest of Ian’s career. Ian made Frank wait until recording to... Read More

Raising $4,000,000 in 60 Days

  Fresh off a successful $10M real estate syndication that delivered a 30% return to investors, Frank and Ian are at it again. In this episode, we talk through the details of a real estate deal that will require a... Read More

Our Top 5 Favorite “Sales Movies”

  Get your popcorn and buckle up. Frank and Ian are going back to the movies! This time, we talk about the five movies that had the biggest impacts on our sales careers. In this episode: Likable people tend to... Read More

Is Radical Candor Effective?

  How honest can you really be in business? We all lie, at least a little. If for no other reason than to protect people’s feelings. In this episode, we talk about the concept in two classic books on this... Read More

How To Change Anyone’s Mind

  Can we change anyone’s mind? Regardless of your occupation, persuading someone to your line of thinking can be incredibly helpful. We dig into the science of persuasion and look at techniques that have worked (and failed) for us in... Read More

Jeff Paxson – From College Dropout To Indiana’s #1 Realtor

  Jeff Paxson is the owner of Jeff Paxson Real Estate, a team that led Indiana in sales volume from the years 2014 to 2018. A maverick who built his career going against conventional wisdom and twice making all-in bets on... Read More
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